Service Desk Technician/Systems Analyst Office: Columbia, South Carolina
Experience Needed:
3-6 years of experience supporting computer systems and end users
Experience in the set-up, configuration, use & troubleshooting of computer hardware
Date: February 3, 2010
The Service Desk Technician/Systems Analyst will be expected to work with engineers in various ongoing projects.
- Must be organized and have exceptional customer service and follow-through experience
- Must be able to interact well with staff, managers, and attorneys
- Must have excellent communication skills to effectively translate and convey complex technical issues within the IT Department and to the customer
- Law firm experience a strong plus
- High degree of after-hours availability is critical
Additional Requirements and Desired Skills:
- Excellent customer service skills, both verbal and written
- Ability to work independently as well as within a team
- Adaptable to a changing technical environment
- Proactive in searching for solutions with great communication and regular updates to manager
- Willing and able to learn and assist with configuration/updates of various software applications
- Expertise with Microsoft Office Suite 2000/2003/2007 and Outlook 2003
- Knowledge in printer and computer hardware concepts
- Proficiency with Microsoft Windows XP
- Use of remote control software such as VNC
- Able and willing to lift computer and printer equipment, as well as crouch and crawl under objects (such as desks) to access equipment and peripherals
- Travel to remote offices for technical support is required
Please send resume to:
HR Coordinator
P. O. Drawer 2426
Columbia, SC 29202
or
Email resume to:
hrcareers@nexsenpruet.com
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